Responsible Gaming

At Winrolla Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, making informed choices and staying in control of how often and how much you gamble.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other outcomes that cannot be controlled by a player. Previous results do not predict future results, and a losing run does not make a win more likely. Treat any money spent on gambling as an entertainment expense that may not be returned.

Page contents

Gamble for entertainment Tools to help you stay in control Recognising when gambling may be causing harm Practical steps for safer gambling Getting help and contacting us

Only gamble with money you can afford to lose after essential costs such as rent, mortgage payments, food, utilities, transport, education and other commitments have been covered. Do not use borrowed money, credit intended for necessities, emergency funds or money set aside for other people. Gambling should never come before your financial responsibilities.

Be at least 18 years old before using gambling services.
Set a budget before you begin and stick to it.
Decide how long you will play before starting.
Keep gambling separate from everyday spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
Never chase losses by increasing your stakes or playing for longer.
Remember that gambling outcomes are not affected by luck rituals, patterns or previous results.

For your protection, do not allow another person to use your account and do not use another person’s account. Keep your login details secure and contact the relevant support team through the available account channels if you believe your account has been accessed without permission.

Tools to help you stay in control

Planning your gambling before you play can make it easier to stay within your intended limits. Depending on the features available on your account, you may be able to set restrictions for deposits, spending, losses, session time or account access. Some limits take effect immediately, while others may be subject to a cooling-off period before they can be changed or removed.

Set a money limit

Choose an amount that represents your entertainment budget for a set period. A limit should be based on your personal circumstances, not on the amount you hope to win. Once your limit has been reached, stop gambling. Do not try to recover the amount by making another deposit or changing your planned budget.

Set a time limit

Decide when your session will end and use reminders or account controls where available. Take regular breaks away from the screen. Long or frequent sessions can make it harder to notice how much time and money you are spending.

Use a cooling-off period or self-exclusion

A cooling-off period can prevent access for a selected time without permanently closing an account. Self-exclusion is a stronger restriction that can prevent you from using gambling services for a chosen period or until further review. If you request self-exclusion, do not attempt to open another account or gamble through someone else’s account. Follow the instructions provided for the self-exclusion process and keep any confirmation for your records.

If you find that limits are difficult to follow, consider stopping altogether and seeking support. Account tools are useful safeguards, but they are not a substitute for professional help when gambling is causing harm.

Recognising when gambling may be causing harm

Problem gambling can affect anyone, regardless of age, income or personal background. Harm may develop gradually, and it is not necessary to lose a large amount of money before gambling becomes a concern. Changes in mood, relationships, work, study or financial circumstances can all be warning signs.

Spending more time or money gambling than you planned.
Thinking about gambling often or finding it difficult to concentrate on other activities.
Increasing your stakes to achieve the same excitement.
Feeling restless or irritable when trying to stop or cut back.
Trying to win back money that has already been lost.
Hiding gambling activity, deposits, losses or account statements from family and friends.
Borrowing money, selling belongings or missing bills because of gambling.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Arguing with family, friends or colleagues about gambling.
Neglecting work, study, health, parenting or other responsibilities.
Feeling guilty, anxious, hopeless or distressed after gambling.

If any of these signs sound familiar, take action early. Stop playing, use an available break or self-exclusion option, and speak with someone you trust. A qualified gambling counsellor can help you understand what is happening and make a plan without judgement. Support is also available for family members and friends who are affected by another person’s gambling.

If gambling has contributed to serious financial difficulty, consider speaking with a free or independent financial counselling service. Do not try to manage gambling-related debt by taking further loans or gambling more. If you feel at immediate risk of harming yourself or another person, stop gambling and contact emergency services or an urgent mental health support service in your area.

Practical steps for safer gambling

Small changes can make gambling easier to monitor. Before opening a game, decide what you are comfortable spending and how long you will play. Record deposits and withdrawals, review your account activity and check whether your gambling fits your budget. If the numbers are difficult to track, that may be a reason to take a break.

Make a written entertainment budget that includes gambling only after essential expenses.
Choose your maximum spend and maximum playing time before each session.
Use account limits or blocking tools that are available to you.
Keep payment methods and account passwords private.
Do not gamble to recover losses or solve money problems.
Tell a trusted person about the limits you have set, if you feel comfortable doing so.
Review your gambling regularly and stop if it is no longer enjoyable.
Seek advice early if you are worried about your gambling or someone else’s gambling.

It can also help to remove gambling reminders from your devices, avoid gambling-related advertising where possible and use blocking software if you need additional protection. Ask your bank or payment provider whether they offer gambling transaction controls. These controls may work alongside account restrictions and can create extra time to reconsider a deposit.

Do not rely on winning to pay bills, improve your mood or change your circumstances. Gambling products are designed for entertainment, and outcomes are uncertain. A decision to stop is always available, whether you have won, lost or are still playing within your budget.

Getting help and contacting us

If you want to discuss a break, self-exclusion, account restrictions or another responsible gaming concern, use the available customer support or account management options on this website. We may need to ask questions to understand your request and apply the relevant process. Please do not create another account to avoid a restriction or self-exclusion.

For independent help, contact an approved gambling support service in your Australian state or territory. These services can provide confidential information, counselling, financial guidance and support for affected family members. You may also speak with your general practitioner or another qualified health professional about the impact gambling is having on your wellbeing.

You do not need to wait until a problem becomes severe before asking for help. Early support can make it easier to review your habits, protect your finances and rebuild routines. If you are supporting someone else, avoid lending money for gambling, set clear boundaries and seek advice about how to protect your own wellbeing.

Responsible gaming information is provided to help players make informed decisions. It does not remove the inherent risks of gambling or guarantee that harm will not occur. Please read the applicable account terms and use the restrictions available to you. If gambling is no longer enjoyable or is affecting your life, the safest choice may be to stop.